Support
Every NEOS product has undergone extensive testing to ensure that it is as vandal-resistant, weatherproof, and durable as traditional non-electronic play equipment. NEOS requires no special maintenance, but as with other park equipment, periodic checks are recommended to see that there are no hazards in the playing area.
Plus, NEOS is designed with a simple-to-operate, self-contained diagnostic system. If there is a problem, NEOS will tell you what it is, and it can be repaired quickly and easily the first time.
Backed by the Playworld Systems warranty
NEOS comes standard with a one-year limited warranty on its electronic parts. This includes free software updates. The steel cases carry a lifetime-limited warranty, and the plastic carries a limited warranty of 10 years. Extended warranties for parts only or parts and labor may be purchased. Consult your Playworld Systems representative for more information.